Oracle revamped large sections of its sales process in 2013, driven by then-President Mark Hurd, who became Oracle CEO along with Safra Catz in 2014. This shakeup transitioned sales to a specialist model, focusing on singular product categories. Oracle’s Inside Sales Team is responsible for following up with program leads across the Customer Experience Suite, and they have their share of roadblocks - some programs are fed by expired or low-quality leads, which means good leads can fall through the cracks. In addition, tenuous sales intelligence and lack of cohesion between departments often leaves sales reps unsure how to best follow up with a lead.